Refund Policy | Arlee Labs

1. Scope

This Refund Policy applies to payments made to Arlee, LLC for Arlee Labs (arleelabs.com, app.arleelabs.com, and api.arleelabs.com). It is part of the Terms of Service.

You pay by topping up a prepaid balance in US dollars, which is spent on API requests at the published rates. The rules are below.

2. Balance top-ups

These rules apply to money you add to your balance.

We refund unused balance on request within 30 days of the top-up. The money goes back to the same payment method, minus the payment processor’s fee.
Balance spent on requests is not refunded. Failed requests are not charged to your balance; if such a request was charged by mistake, we return the amount to your balance.
Duplicate and erroneous payments (including a payment that was taken but not credited to your balance) are refunded in full. If you prefer, we can credit the amount to your balance instead.
If we block your account for breaking the Terms, we return the unused balance, except in cases of fraud.

3. How to ask for a refund

Send an email to admin@arleelabs.com. Include your account email, the date and amount of the payment, the payment method, and the payment ID if you have it. Never send your password, an active API key, or a full card number.

We review a request within 5–10 business days. We may ask you to confirm that the account is yours before we refund. Your bank or card issuer may need more time before the money shows in your account.

Before you open a dispute with your bank or card issuer, please write to us. Most problems are fixed faster this way.

4. Your statutory rights

This policy does not limit any rights you have under mandatory consumer protection laws where you live.

5. Changes to this policy

A new revision is published at this URL with a new date. It applies to payments made after that date.

6. Contact

Questions about refunds and payments: